Answers from your real catalogue
Materials, measurements, care, fit notes — read from the product pages you already wrote.
Is the Aran jumper true to size?
PixelChat
It runs one size large — the product page suggests sizing down. 100% merino, 640g.
PixelChat · a Pixel Movers product
Your storefront's smartest salesperson, available 24/7.
Answers product questions, checks stock, and adds items to cart — right inside the chat, so shoppers never leave the page.
- Shopify App Store
- No code
- Live catalogue + stock
- Order lookup
Northfold Supply
The Aran Jumper
$74.00
PixelChatOnline
Do you have the olive one in medium?
Olive / M is in stock. Olive / L is sold out. Want me to add the medium?
Aran Jumper · Olive / MAdded to cart · $74.00
Ask about sizing, stock, delivery…
The problem
Shoppers ask. Nobody's there. They leave.
A question about sizing, stock or shipping is a shopper who's ready to buy and looking for one reason to trust you. Most of those questions arrive outside business hours — and every unanswered one is an abandoned cart.
It's also the same forty questions, over and over, answered by you instead of your store.
Is the olive in stock in a medium? Need it for Saturday.
9:14 am
By then she's bought a jumper somewhere else. The cart is still sitting there.
What it does
It doesn't just answer. It acts.
PixelChat is wired into your live catalogue, inventory and orders. That's the difference between a bot that deflects questions and a salesperson who closes the sale.
Checks stock, variant by variant
In stock or sold out, down to the colour and size. No "let me check and get back to you".
Is the charcoal in stock in a large?
PixelChatCharcoal / L is sold out. Charcoal / M is in stock, and the ecru is in stock in every size.
Adds to cart in the conversation
The shopper never goes back to hunt for the right variant. It's already in the cart.
Add two of the ecru mediums.
PixelChatDone — Ecru / M × 2 in your cart, $148.00. Checkout when you're ready.
Looks up orders, no account needed
"Where is it?" is your most common email. With the order number and the email on the order, any shopper gets the status, plus the tracking link when there is one.
Has order #10482 shipped? My email is sam@example.com.
PixelChatYes — order #10482 has shipped. Here's the tracking link.
Quotes your policies, not generic ones
Shipping, returns, exchanges — answered from your own Shopify policies and the FAQs you write.
Can I send it back if it doesn't fit?
PixelChatYes — 30 days, unworn, free return label. Sale items are exchange only.
Speaks first when a shopper stalls
When a shopper goes quiet, heads for the tab close or adds to cart, it offers to help. Turn it on or off.
PixelChat · unpromptedTake your time browsing! Happy to help with styling, sizing, or finding something specific.
Knows when to get out of the way
When a question needs a person, it says so and gives the shopper a way to reach you: one tap to WhatsApp, or a message that arrives in your inbox and your Messages tab, one click from the full chat. It never invents an answer to look helpful.
I need to change the address on an order that already shipped.
PixelChatThat one needs a person on the team. Let me get the team to follow up — use the buttons below to reach out.
- Continue on WhatsApp
- Send a message
Get started
Your catalogue already has the answers. Let it reply.
Install from the Shopify App Store, add your policies, and PixelChat starts answering on your storefront. Turn it off whenever you like.
Placeholder link — point #app-store at your listing
How it works
Four steps. No code.
Nothing to hand to a developer, no theme files to edit, and nothing to upload. If you can install an app from your Shopify admin, you can do all of this yourself.
- Step 01
Install the app
From the Shopify App Store, in your admin. A short setup wizard takes it from there.
- Step 02
It reads your catalogue
Nothing to sync. It reads products, variants, prices and stock live, whenever a shopper asks.
- Step 03
Add your policies
Your Shopify policies are imported automatically. Add FAQs for anything else.
- Step 04
Publish the widget
Set its name, brand colour and welcome message, then switch it on in your theme.
Pricing
One plan per store size. Start with 14 days free.
Every plan answers shoppers from your catalogue, policies and orders, adds to cart in the chat and hands off to your team. Prices are in US dollars, billed by Shopify every 30 days.
Starter
For stores getting started with chat.
$29every 30 days
100 conversations included
Then $0.40 per extra conversation, capped at $50 every 30 days unless you raise it.
- Product search and live stock
- Add to cart from the chat
- Order lookup, no account needed
- Answers from your policies and FAQs
- Handoff to your team by WhatsApp or email
- Usage meter
- Analytics: conversations, handoffs, adds to cart and top questions
Growth
RecommendedFor stores where chat is expected to sell.
$79every 30 days
400 conversations included
Then $0.30 per extra conversation, capped at $150 every 30 days unless you raise it.
- Everything in Starter
- Proactive messages: offers help when a shopper hesitates
- Advanced analytics: trends, CSV export and sales after a chat add-to-cart
Scale
For busy stores with high chat volume.
$250every 30 days
1,500 conversations included
Then $0.25 per extra conversation, capped at $400 every 30 days unless you raise it.
- Everything in Growth
- Priority support
Enterprise
For high-volume stores with 3,000+ conversations a month: a custom allowance, custom pricing and dedicated support.
Free trial
14 days free on every plan, up to the plan's monthly conversations. You're charged only after it ends. One trial per store.
How conversations are counted
A conversation is a chat in which a shopper sends at least one message. One that continues on another day counts again that day. Proactive messages a shopper doesn't answer, and chats the assistant couldn't reply to, don't count.
At your spending limit
New chats offer your team's contact buttons (WhatsApp, the message form, or both) until you raise the limit or the next 30-day period starts. The chat never breaks on your storefront.
Cancelling and discounts
Cancel any time from your Shopify admin. Have a discount code? Enter it when you choose a plan. It applies to the plan's fee, not to extra conversations.
About the product
What PixelChat is — and what it isn't.
PixelChat is an AI shopping assistant for Shopify stores. It answers shoppers from your product catalogue, your live inventory and the policies you give it. It can add items to the cart and look up an order's status from the order number and email.
It isn't a replacement for your team. When a question falls outside what your store has told it, it says so and gives the shopper a way to reach you, rather than guessing.
PixelChat is new. There are no customer logos on this page because there are no customers to show yet — we'd rather show you exactly what it does and let you judge it.
Built for Shopify · installs from the Shopify App Store · a Pixel Movers product
Legal & support
A real inbox, answered by the people who build it. Merchant support questions go here.
Merchant updates
Product updates, not marketing.
An email when we ship something new, plus short, practical notes on the questions shoppers actually ask. Unsubscribe in one click.