Answers from your real catalogue
Materials, measurements, care, fit notes — read from the product pages you already wrote.
Is the Aran jumper true to size?
PixelChat
It runs one size large — the product page suggests sizing down. 100% merino, 640g.
PixelChat · a Pixel Movers product
Your storefront's smartest salesperson, available 24/7.
Answers product questions, checks stock, and adds items to cart — right inside the chat, so shoppers never leave the page.
- Shopify App Store
- No code
- Live catalogue + stock
- Order lookup
Northfold Supply
The Aran Jumper
$74.00
PixelChatOnline
Do you have the olive one in medium?
Olive / M is in stock. Olive / L is sold out. Want me to add the medium?
Aran Jumper · Olive / MAdded to cart · $74.00
Ask about sizing, stock, delivery…
The problem
Shoppers ask. Nobody's there. They leave.
A question about sizing, stock or shipping is a shopper who's ready to buy and looking for one reason to trust you. Most of those questions arrive outside business hours — and every unanswered one is an abandoned cart.
It's also the same forty questions, over and over, answered by you instead of your store.
Is the olive in stock in a medium? Need it for Saturday.
9:14 am
By then she's bought a jumper somewhere else. The cart is still sitting there.
What it does
It doesn't just answer. It acts.
PixelChat is wired into your live catalogue, inventory and orders. That's the difference between a bot that deflects questions and a salesperson who closes the sale.
Checks stock, variant by variant
In stock or sold out, down to the colour and size. No "let me check and get back to you".
Is the charcoal in stock in a large?
PixelChatCharcoal / L is sold out. Charcoal / M is in stock, and the ecru is in stock in every size.
Adds to cart in the conversation
The shopper never goes back to hunt for the right variant. It's already in the cart.
Add two of the ecru mediums.
PixelChatDone — Ecru / M × 2 in your cart, $148.00. Checkout when you're ready.
Looks up orders, no account needed
"Where is it?" is your most common email. With the order number and the email on the order, any shopper gets the status, plus the tracking link when there is one.
Has order #10482 shipped? My email is sam@example.com.
PixelChatYes — order #10482 has shipped. Here's the tracking link.
Quotes your policies, not generic ones
Shipping, returns, exchanges — answered from the Shopify policies you import and the FAQs you write.
Can I send it back if it doesn't fit?
PixelChatYes — 30 days, unworn, free return label. Sale items are exchange only.
Speaks first when a shopper stalls
When a shopper goes quiet, heads for the tab close or adds to cart, it offers to help. Turn it on or off.
PixelChat · unpromptedTake your time browsing! Happy to help with sizing, styling, or finding a specific look.
Knows when to get out of the way
When a question needs a person, it says so and gives the shopper a way to reach you: one tap to WhatsApp, or a message that arrives in your inbox and your Messages tab, one click from the full chat. It never invents an answer to look helpful.
I need to change the address on an order that already shipped.
PixelChatThat one needs a person on the team. Let me get the team to follow up — use the buttons below to reach out.
- Continue on WhatsApp
- Send a message
Get started
Your catalogue already has the answers. Let it reply.
Install from the Shopify App Store, add your policies, and PixelChat starts answering on your storefront. Turn it off whenever you like.
Placeholder link — point #app-store at your listing
How it works
Four steps. No code.
Nothing to hand to a developer, no theme files to edit, and nothing to upload. If you can install an app from your Shopify admin, you can do all of this yourself.
- Step 01
Install the app
From the Shopify App Store, in your admin. A short setup wizard takes it from there.
- Step 02
It reads your catalogue
Nothing to sync. It reads products, variants, prices and stock live, whenever a shopper asks.
- Step 03
Add your policies
Import your Shopify policies in one click, then add your own FAQs. Update them any time.
- Step 04
Publish the widget
Set its name, brand colour and welcome message, then switch it on in your theme.
Pricing
Simple monthly plans. Numbers coming.
Final pricing isn't set yet. The structure is: one plan per store size, billed monthly through Shopify, cancel from your admin.
Starter
For a single store with a focused catalogue.
$XX/mo
Placeholder price
- Product answers from your catalogue
- Real-time stock and variants
- Policy answers from your knowledge base
- XX conversations a month
- Email support
Growth
For stores where chat is expected to sell, not just support.
$XX/mo
Placeholder price
- Everything in Starter
- Add to cart inside the chat
- Order status for signed-in customers
- Proactive engagement — idle and exit intent
- XX conversations a month
Plus
For larger catalogues and more than one storefront.
$XX/mo
Placeholder price
- Everything in Growth
- Human handoff routing to your team
- XX storefronts
- XX conversations a month
- Priority support
About the product
What PixelChat is — and what it isn't.
PixelChat is an AI shopping assistant for Shopify stores. It answers shoppers from your product catalogue, your live inventory and the policies you give it. It can add items to the cart and look up an order's status from the order number and email.
It isn't a replacement for your team. When a question falls outside what your store has told it, it says so and gives the shopper a way to reach you, rather than guessing.
PixelChat is new. There are no customer logos on this page because there are no customers to show yet — we'd rather show you exactly what it does and let you judge it.
Built for Shopify · installs from the Shopify App Store · a Pixel Movers product
Legal & support
A real inbox, answered by the people who build it. Merchant support questions go here.
Merchant updates
Product updates, not marketing.
An email when we ship something new, plus short, practical notes on the questions shoppers actually ask. Unsubscribe in one click.